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Terms & Conditions

Last updated: 1/10/2023


Please read these Terms & Conditions before using our website ( operated by AD Butcher & Steak). These Terms apply to all visitors and users accessing or using our website.


Customer Accounts

You are responsible for safeguarding the password that you use to create your account and you must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.


Orders and Shipping

Please ensure your order details are accurate as we are unable to amend your order once it is placed. We ship orders according to your preference day and time.

We currently ship only to 20km away from Trivo Bukit Jelutong. for more information please refer to our Shipping Information.


Refunds and Exchanges


Please refer to our Refunds Policy.


Contact Us

AD Butcher & Steak reserves all rights to modify these Terms without prior notice. If you have any questions about these Terms, please contact us.

Shipping & Payment Info

Shipping & Payment info

Our delivery services are available on maximum of 20km away from our restaurant. We use a fast local delivery service to ensure our food being delivered hot and delicious. 

Our payment options are credit/debit card powered by Stripe. And also online banking, E-Wallets such as Grab and Touch n Go powered by iPay88 Malaysia.

Return Policy

Return Policy

We apologize if you were unhappy with your purchase!

Refunds or exchanges are only offered for wrong handed products or damaged products upon delivery. All refunds or exchanges must be submitted within the same day of receiving the package.


How to Request for a Refund or Exchange?

Please write to us via our Contact Form or email us at by stating the below details


Subject Line: (Select 1)Refund or Exchange - #ES(Your Order Number)

Product Name:


Reason: Wrong product delivered or product damaged upon delivery

Photo of Product:

Comments (Optional):

We will then process your request accordingly.

Privacy Policy

Privacy Policy

This Privacy Policy was last modified on 1/10/2022


This website ( is operated by AD Butcher & Steak, and we hold our customers' experience to the highest standard. We collect your personal information to ensure customer orders are successfully processed & delivered. We do not share your personal information unless the information is needed to fulfil customer orders such as address and phone number in order to complete the delivery process.

We may also collect your log data, which may include information such as your computer's Internet Protocol ('IP'), the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics for analytical purposes. These statistics will be used to improve the shopping experience on our site.


By using our site or submitting any of your personal information on our site, you are giving consent to the storage and when necessary, use of your personal information for the above purposes.


AD Butcher & Steak reserves all rights to modify this Privacy Policy at any time. This Privacy Policy should be read with all other terms and conditions pertaining to

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